As one of Australia’s leading banks, ING Direct services thousands of Aussies every day. The company has branches all across the country and looks after a huge, multifaceted staff base. As such, ING Direct managers were looking to enhance the way they handled staff issues and utilised feedback in their operations. So, they approached Appscore with the idea of creating an easily-accessible workforce management/human resources app.
Streamlining lengthy HR operations
The managing staff at ING Direct believed there was a simpler way to conduct internal operations such as staff reviews. They wanted to create a channel for staff to easily and quickly enter the necessary information, which could then be retrieved at any stage in the future.
Uploading metrics to a digital platform
By listening carefully to our clients’ needs, our team created an app that ING Direct managers could either download on their iPhones or use straight on the web. The app features functions primarily for the use in staff reviews, thereby enabling managers to conduct short online conversations with staff members to define simple metrics. The final result meant an easy-to-use platform that could deliver better responses and quick feedback, which could then be stored away for later reviews.
Highlights of the app
The new ING Direct app gives the company’s managers the convenience of:
- An intuitive user interface
- Quick access to important employee information
- The ability to export reports
- A simple way to rate employees and give employee feedback
- De-formalised reviews into bite-sized social interactions/conversations
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