Medibank

Augmenting a Team to Deliver Beyond Standard.

The Challenge. Medibank approached Appscore to place a mobile development team onsite to update their flagship mobile app.

The Conclusion. We delivered an app that best represented Medibank by consulting with management, surveying the environment and augmenting a team within the Medibank office.

  • Consulting
4.7app star rating
Stood up in house mobile delivery team
70%increase in run rate

Medibank’s Challenge.

Medibank wanted to update their flagship mobile app to better suit current market demands and deliver the best customer service possible. However, they faced problems with transparency, resource commitment, cost and app update timelines having previously outsourced their app development.

Looking to innovate their app with a quicker turnaround, Medibank approached Appscore to deliver an onsite mobile development team and improve their existing app.

How We Solved It.

We kicked off our discovery phase with Medibank by surveying the app development back-end.

Working within key restrictions, we created a new app architecture and development plan to raise the standard of the app and allow for agile tweaks when needed.

Next, we mapped out the requirements, processes, and tools necessary to augment a team into Medibank, and then briefed and placed a team onsite.

Our agile-proficient team liaised with Medibank and implemented required changes in a swift manner while maintaining brand guidelines and standards.

With the team working onsite, we were also able to upskill Medibank’s mobile development team so they could update and handle any future challenge once the solution was implemented.

The Solution.

Augmenting the right team.

Having understood Medibank’s needs and the environment in which we’d need to work, we selected agile developers who hit the ground running and delivered features within 4 weeks. The team reacted to challenges swiftly, creating an up-to-date solution with a quick turnaround.

Boosting customer satisfaction through an intuitive app.

Appscore provided a solution that saw user reviews and ratings jump from 2.3 stars to 4.7 stars. We built new features and improved the existing structure of the existing mobile app. Across both Android and iOS, our development team managed to deliver a product that surpassed Medibank’s expectations.

Upskilling Medibank’s development team.

We implemented all the processes and procedures of a modern, best practice mobile development team - including a CI/CD pipeline - and passed on the knowledge we gained from our consulting engagement to Medibank’s dedicated developers to prepare them for future app challenges so they could handle all future tweaks and innovations in the most efficient way.

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