Australia Post was built on foundations of paper-handling. For traditional industries, embracing the modern age provides an opportunity to streamline their services and elevate customer satisfaction. For Australia Post in particular, efficient communication is central to effectively servicing the public across their numerous branches.
With the aim to simplify their convoluted processes through the digital realm, they came to Appscore for guidance. We worked closely with the Australia Post team under tight deadlines to deliver an app that focused on abridging three key areas: Customer enquiries, sales leads, plus reporting safety issues and damages.